Welcome to Honor Oak Florist. These Terms & Conditions govern all purchases and online flower delivery services provided by Honor Oak Florist. By accessing our website and placing orders for delivery within Honor Oak and its surrounding areas, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing an order.
Honor Oak Florist is a retailer of fresh flowers and floral arrangements operating through an e-commerce platform. We offer online ordering and delivery services to customers in Honor Oak and neighbouring areas. Our services are tailored to ensure timely delivery of high-quality flowers for all occasions. These Terms & Conditions specifically apply to all transactions with customers buying via our online store for delivery within our service area.
Product Selection: Customers can browse a variety of flower bouquets, arrangements, and gift options online. Each product is presented with a detailed description and price. Although we aim for accuracy, all images are for illustration purposes only, and flower varieties may vary based on seasonal availability.
Placing an Order: Orders are placed through our website by adding products to the online shopping basket and completing the checkout process. Customers must provide accurate delivery details, including the recipient’s name, address in Honor Oak or surrounding areas, and preferred delivery date.
Confirmation: Once an order is submitted, we will send an automatic confirmation indicating receipt of your order. This confirmation is not acceptance but an acknowledgment that your request has been received. The contract between you and Honor Oak Florist is formed once we send an Order Acceptance email confirming dispatch or readiness for delivery.
Delivery Area: Our online flower delivery services cover Honor Oak and the nearby locales. If you are unsure whether your address is covered, please check our delivery coverage information on the site before ordering.
Accepted Payment Methods: Honor Oak Florist accepts major debit and credit cards for online purchases. Payment is securely processed at the point of order using recognised encryption technology to protect your data.
Payment Processing: Orders will only be accepted and processed once payment has been successfully authorised. A failed payment will result in automatic cancellation of the order, and no flowers will be dispatched.
Pricing: All prices listed are inclusive of VAT and are shown in British Pounds Sterling (GBP). Delivery charges, if applicable, are clearly displayed at checkout prior to order confirmation.
Making Changes: Amendments to orders, including changes to delivery details or product choices, may be requested up to 24 hours before the scheduled delivery time. Please note that after this period, we cannot guarantee any changes can be made as preparations for dispatch may have already commenced.
Cancellation Policy: You have the right to cancel your order for a full refund if we receive notice at least 24 hours before the scheduled delivery date. Cancellations must be made through your online account. Orders cancelled less than 24 hours before the delivery date may not be eligible for a full refund, particularly in instances where the flowers have already been prepared or dispatched.
Refunds: Eligible refunds will be processed using the original method of payment within 5 working days of confirming your cancellation. Your statutory rights are not affected.
Delivery Area: We provide flower delivery services to residences, businesses, hospitals, and funeral homes within Honor Oak and the surrounding areas.
Timing: Where possible, orders will be delivered on your chosen date, subject to availability and unforeseen circumstances. We do not guarantee specific delivery times within a given day, but will always endeavour to meet any stated preferences.
Recipient Details: It is the customer’s responsibility to ensure that the delivery address and recipient information is accurate and complete. Honor Oak Florist cannot be held liable for late or failed deliveries due to incorrect or incomplete delivery information.
Recipient Absence: If the recipient is not available at the time of delivery, flowers may be left with a neighbour or in a safe location at the property, or a calling card will be left with details to arrange collection or redelivery.
While every effort is made to provide products as described and pictured, seasonal availability or supply issues may occasionally necessitate substitutions. In such cases, we guarantee that the replacement flowers or arrangements will be of equal or greater value and that the overall style, theme, and colour scheme will be preserved. By placing an order, you acknowledge and accept this substitution policy.
We are committed to providing the freshest flowers and excellent service. If for any reason you are not satisfied with the quality of flowers or the accuracy of your order, please notify us within 24 hours of delivery. Where appropriate, we will arrange a full refund or replacement at our discretion. Photographic evidence may be required for damage claims.
Consumer Rights: Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
Service Limitations: Honor Oak Florist is not liable for any indirect or consequential loss or damage, including loss of business, loss of profits, or emotional distress, arising from your use of our online service for flower delivery, except as required by UK law.
Delays and Events Beyond Our Control: We are not responsible for delays or failure to perform our obligations if such delays or failures result from events beyond our control, including (but not limited to) strikes, natural disasters, acts of war, or adverse weather conditions. If significant delays occur, we will contact you to discuss alternative arrangements.
All customer data is handled in strict accordance with UK data protection laws and our published Privacy Policy. We use secure payment processing technology and ensure that personal details are only used for the purpose of fulfilling your order, communicating with you about your purchase, and (if agreed) sending relevant marketing communications.
All content appearing on the Honor Oak Florist website, including images, text, product descriptions, and logos, are the intellectual property of Honor Oak Florist or its licensors. This content may not be copied, reproduced, or used for any commercial purpose without our express written permission.
We reserve the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon publication on our website. It is your responsibility to review the Terms & Conditions each time you order flowers online. Your continued use of our service constitutes acceptance of the current version of these Terms & Conditions.
These Terms & Conditions, and any dispute arising out of or related to them, are governed by and construed in accordance with the laws of England and Wales. By ordering from Honor Oak Florist, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply specifically to customers utilising our online flower delivery service within Honor Oak and all neighbouring areas we serve. Please check our coverage before ordering to ensure your area is included.
If you have any questions, concerns, or require further information regarding these Terms & Conditions or any aspect of our flower delivery service, please use the contact information provided on our website. Our customer service team will be pleased to assist you in accordance with our published service hours.
These Terms & Conditions, together with our Privacy Policy and any other applicable terms posted on our website, constitute the entire agreement between you and Honor Oak Florist for the provision of online flower delivery services. Should any provision be deemed invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.
Thank you for choosing Honor Oak Florist for your flower delivery needs in Honor Oak and surrounding areas. We look forward to serving you and ensuring your complete satisfaction with every order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Honor Oak, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Honor Oak.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
